Support Staff (Office Specialist 2)
Core
Provide clerical and administrative support to caseworkers and supervisors at a Child Welfare agency, including front desk duties, case file maintenance, and client assistance.
Role type
Administrative Support Specialist
Builds
Case files, documentation, and administrative workflows for the Child Welfare program
Domain
Public Sector / Child Welfare
Deliverable
dashboards & analysis
Required skills
Keyboarding, word processing, Microsoft Office (Outlook, Word, Excel), electronic case management systems, front desk/reception duties, data entry, phone and in-person client communication, research and verification, logistics coordination, de-escalation techniques
Preferred skills
Experience with diverse populations, trauma-informed approach, ability to manage competing tasks and deadlines
Technologies
Microsoft Outlook, Word, Excel, electronic case management systems
Responsibilities
Provide clerical and administrative support at the front desk; maintain case files and process records requests; enter and update client and family information in electronic systems; respond to inquiries and assist clients and staff; coordinate referrals and background checks; research and verify parent and family information; coordinate casework logistics including transportation and court communication
Seniority
Entry to Mid-level, hands-on IC