Help Desk Specialist
On-siteNo visa sponsorship
Core
First point of contact for IT support, creating tickets and providing hardware/software troubleshooting for desktops, notebooks, tablets, and cell phones.
Role type
Help Desk Specialist (Session)
Builds
Support tickets and resolved hardware/software issues for legislative staff
Domain
State Government / IT Support
Deliverable
client delivery
Required skills
Microsoft 365, Windows 11, hardware troubleshooting, software troubleshooting, remote assistance, in-person support
Preferred skills
Experience supporting M365 and Windows 11 in corporate environments
Technologies
Microsoft 365, Microsoft Teams, OneDrive, Windows 11
Responsibilities
Staff the ITAMS Helpdesk, create support tickets, install/configure/troubleshoot hardware and software, provide assistance via phone, remote software, and in-person
Seniority
Entry-level to Mid-level