Law Enforcement Data Systems (LEDS) Help Desk – Public Service Representative 4
Core
Provide extended hours helpdesk support and troubleshoot issues for the Law Enforcement Data Systems (LEDS) used by local, state, and federal representatives.
Role type
Public Service Representative 4 (Help Desk)
Builds
LEDS system stability and public access to law enforcement data
Domain
Public Safety / Law Enforcement IT
Deliverable
client delivery
Required skills
public contact, customer service, policy and procedure research, phone communication, ticketing system management, on-call support coordination
Preferred skills
policy analysis, explaining rules to the public, independent judgment on policy application, multi-tasking, liaison between public and private entities
Technologies
LEDS, ticketing systems
Responsibilities
troubleshoot LEDS problems, assign on-call support for critical outages, resolve minor technical issues, provide after-hours/weekend/holiday support
Seniority
Mid-level, hands-on IC