Branch Operations Support (Public Benefits Specialist, Entry)
Core
First point of contact delivering professional, culturally responsive customer service and managing administrative operations for public benefit clients.
Role type
Entry-level public benefits specialist (customer service & admin)
Builds
Accurate case documentation and timely processing of client services for Oregon residents
Domain
Public sector / Social services
Deliverable
dashboards & analysis
Required skills
High-volume customer service, data entry, document review, eligibility determination, policy application, Microsoft Office, phone/email communication
Responsibilities
Greet clients and provide culturally responsive service; manage phone, email, mail, and electronic records; explain benefits and program requirements; apply agency policies to make informed decisions; maintain accurate case documentation.
Seniority
Entry-level