CLIENT SERVICES REPRESENTATIVE
Core
Greet and assist clients at a Family Independence Administration office, routing them to appropriate service units (Public Assistance, SNAP, Medicaid) and facilitating application processes.
Role type
Client Services Representative (Clerical Associate)
Builds
Client intake and service routing for social assistance programs
Domain
Social Services / Public Assistance
Deliverable
client delivery
Required skills
clerical experience, document review, kiosk navigation, application kit distribution, document scanning/uploading, ticket issuance, basic troubleshooting
Responsibilities
Greet visitors and direct them to appropriate service units; distribute application kits and assist with online portal navigation; review appointment letters and court papers to determine service needs; assist with document scanning and printer troubleshooting; issue interview tickets.
Seniority
Entry-level, 1 year experience
