Mitarbeiterin: Front Office (w/m/d)
Core
Central hub for handling client and family inquiries regarding appointments and routing requests to department heads.
Role type
Front Office Coordinator
Builds
Appointment scheduling and client request routing
Domain
Social services / Non-profit
Deliverable
dashboards & analysis
Required skills
Customer service, telephone communication, record management, process improvement, PC proficiency, problem-solving
Responsibilities
Answering client and family phone inquiries, managing appointment schedules, maintaining the filing system, implementing quality standards, coordinating staff deployment