REGIONAL OFFICE LIAISON
Core
Represent and assist senior leadership in the day-to-day administration of Benefit Access Centers and Food Stamp operations, ensuring timely public assistance delivery and compliance.
Role type
Associate Benefits Opportunity Specialist III (Regional/Administrative Office Liaison)
Builds
Public assistance programs (cash assistance, SNAP, childcare, eviction prevention, etc.)
Domain
Social services / Public administration
Deliverable
client delivery
Required skills
Social/human services experience, employment planning/counseling, client services, policy interpretation, audit execution, complaint review, Fair Hearing compliance monitoring, staff training, quality control, error reduction
Preferred skills
None stated
Technologies
Welfare Management System (WMS), Fair Hearing Information System (FHIS)
Responsibilities
Represent senior leadership at center operations meetings; monitor application interviews and conduct audits of Benefit Access Centers; review and edit responses to written complaints; monitor Fair Hearing compliance and follow up on outstanding cases; conduct studies to evaluate operational efficiency; provide technical support to Center Managers for performance improvement; train staff on agency policies and procedures.
Seniority
Mid-level IC