Support Staff (Public Benefits Specialist, Entry)
Core
First point of contact delivering professional, culturally responsive customer service and managing administrative operations for clients seeking public benefits.
Role type
Entry-level public benefits specialist (administrative support)
Builds
Client service interactions and accurate case documentation for public assistance programs
Domain
Public sector / Social services
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, document review, eligibility determination, policy application, Microsoft Office, phone/email communication
Responsibilities
Manage administrative operations including mail processing, electronic records management, and task tracking; Provide eligibility support by explaining benefits, notices, and application procedures; Apply agency policies to make informed decisions and ensure timely processing of client services; Serve as the first face of contact delivering professional and culturally responsive customer service.