Public Benefits Specialist - Entry | Bilingual Required English/Spanish
Core
Front-line specialist assisting Oregonians in-person and by phone to resolve questions, provide support for the Self-Sufficiency Program, and facilitate access to vital services like health and early learning programs.
Role type
Entry-level public benefits specialist (customer service)
Builds
Access to vital government services and support for the Self-Sufficiency Program
Domain
Public sector / Social Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, front-line customer service, data entry, handling confidential information, navigating digital platforms, trauma-informed care
Preferred skills
Experience in reception areas or call centers, experience serving diverse clientele, proficiency in Microsoft Office
Responsibilities
Provide a welcoming environment for families, assist with the online Oregon Eligibility application system, track and issue financial actions, support business functions within the office
Seniority
Entry-level