Public Benefits Specialist, Entry (Operations Support Specialist) Dallas
Core
Process administrative tasks and screen eligibility for public assistance programs (TANF, SNAP, ERDC, TA-DVS, and medical) while providing customer service and explaining procedures to applicants.
Role type
Entry-level public benefits specialist (operations support)
Builds
Eligibility determinations and administrative batches for state human services programs
Domain
Public sector / Social services
Deliverable
dashboards & analysis
Required skills
Data entry, customer service, eligibility screening, rule interpretation, database navigation, problem solving, scheduling
Preferred skills
Experience in high-volume call centers or reception areas, knowledge of behavioral or social sciences (via careerplan.io/jobs/REQ-207689-public-benefits-specialist-entry-operations-support-specialist-dallas-at-oregon)
Technologies
One System, computer databases
Responsibilities
Answer phones and address client questions regarding programs and case information; Input incoming tasks into database and create working batches; Process administrative tasks related to eligibility; Explain procedures for applying for benefits, providing documentation, and requesting grievances or hearings; Screen eligibility potential for all ODHS programs; Perform specialized activities requiring independent judgment based on laws, rules, and policies.
Seniority
Entry-level