Clinical Product Specialist II (Remote - West/Mountain Region: CA, HI, KS, MT, UT, AZ, ID, WA, OR, NE, NV, CO, NM)
Core
Provide clinical education, training, and support to customers using the Omnipod insulin pump system via phone, email, and virtual platforms.
Role type
Clinical Product Specialist (Customer Education & Support)
Builds
Customer retention and successful adoption of the Omnipod insulin pump portfolio
Domain
Medical Devices / Diabetes Care
Deliverable
client delivery
Required skills
Clinical diabetes education, insulin pump troubleshooting, customer onboarding, HIPAA compliance, cross-functional collaboration, Salesforce proficiency
Preferred skills
Contact center experience, assessment via virtual platforms, business acumen
Technologies
Salesforce, Microsoft Suite, Omnipod 5 Automated Insulin Delivery System
Responsibilities
Answer customer questions via phone/email/virtual platforms, troubleshoot clinical issues and product settings, conduct patient training, document interactions in CRM, maintain product knowledge, manage customer relationships, ensure regulatory compliance.
Seniority
Mid-level, hands-on IC