Field Podder Advocate (Field Based)
Core
Provide personalized clinical support, education, and coaching to new Omnipod 5 users during their first 90 days to ensure successful therapy adoption and retention.
Role type
Field-based clinical retention specialist (diabetes technology)
Builds
Patient retention and therapy continuation for Omnipod 5 users
Domain
Diabetes care / Medical device / Insulin pump therapy
Deliverable
client delivery
Required skills
Certified Pod Trainer (CPT), Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD) or Registered Nurse (RN) or PharmD or Physician Assistant (PA) or Nurse Practitioner (NP), 2+ years clinical experience in diabetes care, 2+ years training/supporting advanced diabetes technologies (insulin pumps, CGM), patient onboarding and education, troubleshooting insulin pumps, risk-based patient support, territory management, clinical documentation
Preferred skills
Bachelor's degree
Technologies
Insulin pumps, continuous glucose monitors (CGM), large data systems
Responsibilities
Implement risk-based retention workflow for patients post-training, conduct targeted retention outreach and clinical coaching, collaborate with healthcare providers and clinic staff to coordinate patient care, document customer interactions and support activities, identify and escalate patient barriers impacting retention, manage patient follow-up throughout the post-training journey
Seniority
Mid-level, hands-on clinical specialist
