Clinical Product Support Specialist Level I
Core
Provide clinically focused customer education and support via phone for patients with Type 1 and Type 2 diabetes using the Omnipod insulin pump portfolio.
Role type
Clinical Product Support Specialist
Builds
Customer retention and successful adoption of insulin pump therapy
Domain
Medical devices / Diabetes management
Deliverable
client delivery
Required skills
Clinical knowledge of diabetes management, bilingual communication (English/Spanish), phone-based customer support, data management platform navigation, HIPAA compliance, CRM documentation
Preferred skills
Professional clinical certifications (Medical Assistant, Pharmacy Tech, etc.), experience with insulin pumps or continuous glucose monitoring, prior commercial experience, virtual/phone clinical support experience
Technologies
Salesforce, Microsoft Suite
Responsibilities
Answer incoming/outbound clinically related customer questions, support customers post-onboarding to ensure first call resolution, review and educate on diabetes data management reports, navigate complex customer interactions using clinical knowledge, document interactions in CRM system
Seniority
Entry-level to Mid-level, hands-on IC