Customer Sales Support Specialist (Bilingual - French/English)
Core
Proactively contacts leads, responds to inquiries, and manages insurance verification for out-of-warranty pump customers to ensure retention and generate new business for an insulin pump company.
Role type
Customer Sales Support Specialist (Bilingual)
Builds
Sales pipeline and customer retention for t:slim X2 insulin pumps
Domain
Medical device / Diabetes technology
Deliverable
client delivery
Required skills
Phone sales, insurance verification, CRM documentation, bilingual communication (English/French), patient education
Preferred skills
Diabetes disease state knowledge, durable medical equipment reimbursement policies, competitor product knowledge
Technologies
CRM systems, MS Office, call handling phone systems
Responsibilities
Proactively manage pipeline leads from inquiry to purchase; respond to patient and provider inquiries; verify insurance benefits and collect documentation; coordinate product shipments; convert competitor users to Tandem products; document interactions in CRM; achieve monthly sales KPIs.
Seniority
Individual Contributor, entry-to-mid level