Customer Service Representative
Core
Provide top-notch support to the worldwide Terex dealer network by managing orders, enquiries, and business requirements.
Role type
Customer Service Representative (Virtual Assistant)
Builds
Dealer order fulfillment, parts helpdesk tickets, and sales order processing
Domain
Industrial equipment / Construction & Utilities
Deliverable
client delivery
Required skills
Microsoft Office proficiency, order management, pricing enquiries, internal/external liaison, sales order processing, returns processing, deadline management, organizational skills, verbal/written communication, telephone etiquette, ERP/CRM usage
Preferred skills
Call center experience, busy office environment experience, initiative, problem-solving, adaptability to new technologies
Technologies
Microsoft Office (Word, Excel, Outlook, PowerPoint), ERP, CRM
Responsibilities
Manage dealer orders and parts Helpdesk tickets; Address pricing and availability enquiries; Process sales orders, returns, and service requests; Monitor open orders and follow up on pending items; Liaise with internal departments and external suppliers; Participate in customer service calls to identify improvement areas.
Seniority
Individual Contributor, 3+ years experience