Software Implementation Specialist
Core
Leads customers through successful onboarding and software implementation, ensuring a seamless transition from project kickoff to graduation for fitness businesses.
Role type
Software Implementation Specialist
Builds
Scalable, data-driven solutions for club management and member engagement (ABC Glofox, ABC Ignite, ABC Trainerize, ABC Evo)
Domain
Fitness technology / SaaS
Deliverable
client delivery
Required skills
Project management, software configuration, business requirements gathering, client training delivery, risk mitigation, stakeholder coordination
Preferred skills
Project Management certification, College Degree in Project Management
Technologies
CRM platforms, Project management platforms
Responsibilities
Lead multiple concurrent software implementations from kickoff through graduation, Develop project plans and timelines, Configure software solutions to meet client operational needs, Deliver client training and onboarding sessions, Partner with Product, Support, Sales, Development, and Customer Success teams, Monitor project progress and ensure successful delivery against established milestones
Seniority
Mid-level, hands-on IC