Senior Implementation Project Manager
Core
Lead customers through successful deployments of the ServiceChannel platform, translating complex facilities management and maintenance workflows into scalable platform configurations.
Role type
Senior Implementation Project Manager (Facilities Management domain)
Builds
ServiceChannel platform configurations and client adoption for multi-site portfolios
Domain
Facilities Management, Maintenance Operations, Service Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise software implementation lifecycle management, Facilities Management domain expertise, Multi-stakeholder project delivery, Functional and technical troubleshooting, Cross-functional team leadership, Client-facing communication
Preferred skills
R&M workflows knowledge, Vendor network management, SQL knowledge, HTML/JavaScript/CSS familiarity, PMP certification
Technologies
ServiceChannel platform, SQL, HTML, JavaScript, CSS
Responsibilities
Lead customer discovery sessions to understand facilities workflows and operational constraints; Translate business requirements into detailed project plans aligned with scope and budget; Guide customers through configuration, training, testing, and go-live; Troubleshoot complex functional and technical issues related to facilities workflows; Manage customer and internal resources to meet milestones; Mentor junior project managers on implementation methodology.
Seniority
Senior, hands-on IC with mentorship responsibilities
