Platform Implementation Manager
Core
Lead onboarding and implementation for small-to-medium-sized (SMB) merchants transitioning to DoorDash's Commerce Platform products (online ordering, mobile apps, loyalty, gift cards).
Role type
Senior IC implementation/project manager
Builds
Merchant onboarding workflows and product adoption for SMB restaurant clients
Domain
Food delivery technology / SaaS for merchants
Deliverable
product features
Required skills
project management, cross-functional coordination, technical troubleshooting, product training, stakeholder management, data collection
Preferred skills
experience in onboarding or account management, tech-savviness, presentation skills
Technologies
Online Ordering platforms, mobile apps, loyalty systems, gift card programs
Responsibilities
Host onboarding kickoff calls and manage implementation timelines for merchants; Troubleshoot technical issues within merchant websites and DoorDash products; Educate merchants on product functionality and guide them through setup; Collect and register product and operational feedback from merchants; Collaborate with sales and account management teams to ensure merchant success
Seniority
Mid-level, hands-on IC