Community Manager
Core
Front line of brand reputation management across social media, review platforms, and online communities for HSS brands.
Role type
Community Manager
Builds
Positive online presence and reputation across multiple HSS brands
Domain
Manufacturing (roofing and building materials)
Deliverable
dashboards & analysis
Required skills
Social listening, reputation management, crisis communications, stakeholder coordination, sentiment analysis, review management, brand voice consistency, conflict resolution, data reporting
Preferred skills
B2B/industrial environment experience, multi-brand management
Technologies
Hootsuite, Sprout Social, Meltwater, Google Business Profile, Indeed, Workday, Facebook, Instagram, LinkedIn, YouTube
Responsibilities
Monitor brand mentions and user-generated content; Respond to comments, DMs, and reviews; Manage online reputation across platforms; Identify and escalate reputation risks; Investigate customer complaints; Prepare monthly performance reports; Collaborate with Marketing, Sales, HR, Legal, and Operations; Support crisis communications
Seniority
Mid-level, hands-on IC