Customer Service and Supply Chain Team Leader
Core
Leads a team of Customer Service and Logistics experts in RSA to oversee daily workflow, ensure on-time task completion, operational efficiency, and customer satisfaction.
Role type
Team Leader (Customer Service & Supply Chain)
Builds
High-standard service quality for internal and external customers through process standardization and continuous improvement.
Domain
Mineral-based specialty solutions supply chain and logistics
Required skills
Team leadership, operational management, multimodal transport coordination, export compliance documentation, customer experience management, orderbook supervision, carrier performance management, O2C process execution, inventory tracking, demand forecasting alignment, spot shipment management, claims resolution
Preferred skills
None stated
Technologies
SAP
Responsibilities
Manage customer service and logistics specialists; Monitor and evaluate team performance; Act as Deputy to the Supply Chain Manager; Supervise day-to-day operational schedules and workloads against KPIs; Establish backup plans for continuous operational support; Oversee daily booking operations and coordinate with road and ocean carriers; Guarantee accurate issuance of shipping documentation in compliance with export regulations; Collaborate with Customer Service teams to align transport execution with client requirements; Supervise orderbook assignment to optimal transport modes; Maintain proactive communication with Warehouse teams, Forwarders, Shipping lines, and Customer services; Handle spot shipments, route exceptions, and new shipping lanes; Handle customer orders, inquiries, and sample requests; Coordinate O2C SAP processes for invoicing; Assign market responsibilities and customer portfolios; Track local inventory levels; Align import replenishment with local customer demand; Drive carrier compliance with service agreements; Track key carrier metrics; Manage and resolve formal claims and operational disputes with carriers.