Customer Service Specialist
Core
Process customer orders, manage shipments, and resolve inquiries for a global mineral-based specialty solutions supplier.
Role type
Customer Service Specialist
Builds
Order fulfillment and logistics coordination for industrial and consumer goods clients
Domain
Industrial minerals and specialty materials
Required skills
order processing, shipping coordination, customer communication, complaint resolution, data entry, system troubleshooting, on-call availability
Preferred skills
SAP knowledge, industry experience, MS Office/Google Suite proficiency
Responsibilities
Take and process customer orders via phone, email, or fax; coordinate with production and freight for on-time delivery; communicate order status and shipping confirmations; resolve customer complaints and inquiries; manage change orders and returns; monitor shipment schedules; update customer information and order status.
Seniority
Entry-level to Mid-level, hands-on IC
