ITSM Configuration Analyst
Core
Execute daily Configuration Management processes to maintain data integrity within the CMDB, supporting IT operations like Change enablement and Incident management.
Role type
ITSM Configuration Analyst
Builds
High-quality configuration data for the CMDB and Enterprise Architecture
Domain
IT Service Management / IT Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
CMDB management, automated discovery tool monitoring, data auditing, discrepancy investigation, process adoption, cross-team coordination, report generation, spreadsheet analysis
Preferred skills
ITIL certification, ServiceNow expertise, GSheet proficiency
Technologies
ServiceNow, GSheet
Responsibilities
Review and update CI records and relationships within the CMDB; Monitor and troubleshoot automated discovery tools; Analyze data gaps and unauthorized changes; Schedule and conduct physical and logical audits of IT assets; Generate health reports, compliance dashboards, and KPI metrics; Promote adoption of Configuration processes; Assist IT staff in navigating the CMDB and understanding configuration policies
Seniority
Mid-level, hands-on IC
