ITSM Configuration Manager (CMDB expertise)
Core
Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes, ensuring the CMDB framework is implemented, fit for purpose, and compliant with enterprise standards.
Role type
Senior ITSM Configuration Manager (CMDB strategy & governance)
Builds
Centralized CMDB and associated toolset, integrated with ITSM processes for European Institutions
Domain
IT Service Management (ITSM) / Configuration Management / European Public Sector
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Configuration Management strategy definition, CMDB framework implementation, process governance, stakeholder engagement, KPI monitoring and reporting, process documentation management, multi-tower environment management, ITIL/IT4IT standards application, data analysis and forecasting
Preferred skills
Planning and process improvement methodologies, presentation delivery, French language proficiency
Technologies
ITIL 4, IT4IT, UML, BPMN 2.0, OCEB
Responsibilities
Define Configuration Management strategy, objectives, and roadmap; oversee centralized CMDB and toolset integration; establish roles and accountability for Configuration Process Owners and CI Owners; monitor and report on Configuration Management KPIs; maintain process documentation and lead maturity reviews
Seniority
Senior, hands-on IC with strategic oversight
