Workforce Management Expert @ING Hubs Romania
Core
Workforce Management Expert supporting daily WFM activities, forecasting, and capacity planning for the Client Services Business area.
Role type
Workforce Management Expert
Builds
WFM solutions including forecasts, staffing plans, and reporting tools
Domain
Banking / Workforce Management
Required skills
Workforce management, Calabrio WFM, forecasting algorithms, scheduling tools, Excel (advanced), MS 365 tools (VBA, Power Query, Power BI), data analysis, stakeholder engagement
Preferred skills
AI tools, non-call team experience, cross-country team collaboration
Technologies
Calabrio WFM, Excel, MS 365, Power BI
Responsibilities
Daily forecasting and WFM tasks, capacity planning (presence, holidays, sick days), developing and maintaining WFM reports/tools, improving forecasting accuracy, engaging with local stakeholders to improve processes, advising leadership on team management
Seniority
Mid-level, hands-on IC
