BE Customer Care Analyst
Core
Support ING customers across chat, phone, video, email, and messaging platforms by managing inquiries, resolving complaints, and processing operational activities.
Role type
Customer Care Analyst (Retail Banking Operations)
Builds
Customer service interactions and operational resolutions for retail banking clients
Domain
Retail Banking / Customer Operations
Deliverable
client delivery
Required skills
Written and spoken English, analytical problem-solving, customer service ownership, Microsoft Office, priority management, compliance awareness
Preferred skills
Adaptability, cross-channel flexibility, continuous learning
Responsibilities
Manage customer inquiries and requests across multiple communication channels, resolve complaints, process operational activities, ensure compliance with regulations and policies, contribute to continuous improvement efforts
Seniority
Individual Contributor, Analyst level