Job
Core
Handle customer inquiries via live chat, email, and phone to assist with account setup, verification, deposits, withdrawals, and general platform questions.
Role type
Customer Support Specialist
Builds
Client experience and retention for a global fintech platform
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Fluent English, communication, customer-oriented mindset, computer skills
Preferred skills
Arabic or Spanish, CRM/ticketing systems experience, previous customer support experience
Responsibilities
Respond to customer inquiries via email, chat, and phone; Investigate and resolve basic customer issues; Escalate complex cases to relevant departments; Maintain accurate records of customer interactions; Follow company procedures and compliance requirements; Meet agreed service levels and quality standards