Senior IT Engineer – CONTRACTOR
Core
Senior IT Engineer supporting and operating a business-critical core banking platform for the US market, ensuring production stability and service reliability.
Role type
Senior IC platform operations and engineering specialist
Builds
Production stability and operational readiness for account management, payments, and settlement services
Domain
Banking / Core Banking Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (production support & operations)
Required skills
SQL troubleshooting, Linux/Unix environment management, incident/problem/change management, API troubleshooting (REST/SOAP), distributed systems support, root cause analysis, operational procedure maintenance
Preferred skills
Core banking platform experience (Finacle, Temenos, FLEXCUBE, FIS, Fiserv), Oracle database, transaction processing platforms, payment settlement services, end-of-day activities, Azure DevOps, JavaScript/scripting
Technologies
SQL, Linux, REST API, SOAP, Oracle, Azure DevOps
Responsibilities
Provide L2/L3 support for production incidents and operational issues; Investigate service disruptions and perform root cause analysis; Support release, deployment, and change management activities; Monitor platform stability, performance, and operational readiness; Maintain operational procedures, runbooks, and support documentation; Coordinate issue resolution across application, database, infrastructure, vendor, and business teams; Support account management, banking products, payment and settlement processing, and end-of-day activities; Perform SQL-based investigation and analysis of application logs, databases, and transaction flows; Troubleshoot integration-related issues and support technical improvements and automation initiatives; Improve monitoring, alerting, and operational controls.
Seniority
Senior, hands-on IC