Data Analyst in Experience Design - CoE Customer Experience & Trust
Core
Deliver customer experience insights, reporting, and analytical solutions to enable better decision-making across the organization by measuring and improving customer journeys.
Role type
Data Analyst (Customer Experience & Trust)
Builds
Customer experience dashboards, analytics portals, and reporting solutions for product teams and senior management.
Domain
Financial Services / Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
SQL, customer experience metrics (NPS, CSAT), customer journey analysis, data visualization, ad-hoc analysis, quantitative profiling
Preferred skills
Power BI, Tableau, Adobe Analytics, Python, automation, financial services domain knowledge
Technologies
SQL, Power BI, Tableau, Adobe Analytics, Python
Responsibilities
Own CSAT and NPS reporting and analyses; Perform customer, segment, and journey analyses; Create and maintain the CX Dashboard and CX Analytics Portal; Set up and manage NPS and CSAT surveys; Translate complex data into compelling stories and recommendations for stakeholders.
Seniority
Mid-level, hands-on IC
