Business Analyst , NCC- Hercules
Core
Develop and apply domain/process expertise to analyze business problems, deploy data visualization, and provide analytical solutions to answer queries for a global customer engagement team.
Role type
Business Analyst (Data & Analytics)
Builds
Actionable data insights, process improvements, and analytical solutions for business leaders.
Domain
Global customer engagement, operations, and data analytics.
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause analysis, stakeholder management, process improvement, SQL, ETL, Excel, Tableau
Preferred skills
Complex SQL queries, ETL data warehouse concepts, large dataset handling, reporting tools (QuickSight, Power BI)
Technologies
SQL, Tableau, Excel, QuickSight, Power BI
Responsibilities
Understand team operations, manage high-severity requests, execute mitigation actions, align with product teams, aggregate data for decision making, analyze business problems, suggest process improvements, plan and execute projects, communicate insights to stakeholders.
Seniority
Mid-level, hands-on IC