HR Shared Services Lead
Core
Lead centralized HR operations and drive transformation for employee lifecycle services across ING's global network.
Role type
Senior HR Shared Services Lead (Operations)
Builds
Scalable, compliant, and efficient global HR service delivery platforms.
Domain
Financial Services / HR Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational management, stakeholder management, migration and transition management, HR lifecycle process expertise, team leadership, change management, SLA/KPI governance, risk management, talent development
Preferred skills
Advanced HR qualifications, experience in international environments
Technologies
Workday
Responsibilities
Lead end-to-end daily operations for employee lifecycle services; Manage complex service portfolios across multiple countries; Lead migrations and transitions of new services; Build and maintain strong stakeholder partnerships; Ensure operational governance through KPI monitoring and audit readiness; Lead, coach, and develop experts and specialists; Oversee hiring, onboarding, development, engagement, and retention activities; Drive continuous improvement, automation, and standardization initiatives; Act as a senior escalation point for complex operational matters; Represent Manila operations in global forums.
Seniority
Senior, hands-on IC with strategic oversight