Customer Journey Expert Delivery - Communications Platforms
Core
End-to-end delivery of technical initiatives for the Customer Communications Platform, ensuring solutions are correctly defined, built, and delivered into production.
Role type
Senior Delivery Expert (Customer Communications)
Builds
Customer communications tools and capabilities (notifications, inbox, messaging, communication orchestration)
Domain
Banking / Customer Communications
Deliverable
production ML models | product features
Required skills
Agile/Scrum, translating business needs to technical requirements, backlog management, acceptance criteria definition, development lifecycle follow-up, testing support, incident analysis, cross-functional collaboration
Preferred skills
Complex systems/platforms experience, data validation/SQL, testing/incident management, multi-integration environments, customer communications platforms/journeys
Technologies
Azure DevOps
Responsibilities
Translate business needs into actionable requirements; Create and manage user stories and backlog items; Define acceptance criteria and align with developers; Follow up on development lifecycle; Support testing activities; Monitor solutions post-production and contribute to incident resolution; Identify improvements for platform evolution
Seniority
Senior, hands-on IC
