Technology Program Manager - Customer Platforms
Core
Own execution and coordinated delivery of customer-facing digital platforms (portal, mobile, web, member center) and manage dependencies across enterprise transformation workstreams.
Role type
Senior Technology Program Manager
Builds
Customer digital platforms, self-service portals, and integrated customer experience capabilities
Domain
Pet insurance and health services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technology program management, complex dependency management, Agile/SAFe delivery coordination, stakeholder management, risk and issue escalation, release readiness planning, vendor and system integrator management
Preferred skills
Enterprise platform modernization experience, digital transformation leadership, cross-functional team facilitation, operational governance
Technologies
D365 / CRM, APIs, identity management, data platforms, web/mobile platforms
Responsibilities
Coordinate delivery activities across customer platform initiatives, lead Agile/SAFe delivery routines, drive visibility into program milestones and risks, support release planning and operational readiness, partner with vendors and system integrators, build and maintain delivery dashboards and RAID logs
Seniority
Senior, hands-on IC
