Global Process Lead - Client Offboarding @ING Hubs Ro
Core
Lead the end-to-end design, performance, and transformation of the global client offboarding process for Wholesale Banking, ensuring compliance and operational efficiency.
Role type
Senior Process Lead (Offboarding)
Builds
Standardized, automated, and data-driven offboarding workflows across ING's Wholesale Banking units.
Domain
Banking operations, regulatory compliance, and process transformation.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global process management, end-to-end process transformation, stakeholder alignment, data-driven governance, automation orchestration, regulatory compliance, change management, analytical capabilities, senior stakeholder influence.
Preferred skills
Digital delivery experience, international organizational experience, PEGA platform familiarity.
Technologies
PEGA
Responsibilities
Design and optimize the global end-to-end offboarding process; drive automation and standardization of offboarding workflows; provide data-driven insights and KPI governance; lead stakeholder alignment for process improvements; develop and improve process procedures and Work Process Instructions (WPIs); support Offboarding management with data analysis.
Seniority
Senior, hands-on IC with leadership scope
