Administratief medewerker / Dossierbeheerder businesskredieten, kantoor Gent.
Core
End-to-end handling of complex customer dossiers in the construction finance domain, including inquiries, risk monitoring, and quality control.
Role type
Senior Customer Loyalty Member (Administrative/Case Management)
Builds
Customer service solutions and risk-compliant dossier management for construction finance products.
Domain
Banking / Construction Finance
Deliverable
client delivery
Required skills
Complex dossier management, risk awareness, process knowledge, quality control, stakeholder communication, regulatory compliance, dual control execution, knowledge sharing, proactive risk escalation.
Preferred skills
English, German, coaching and training, process improvement, performance initiatives.
Technologies
Internal banking systems, CRM tools, risk management platforms.
Responsibilities
Handle complex customer inquiries via phone and email regarding construction finance products; act as a point of contact for customers, notaries, and internal/external stakeholders; conduct deep-dive analyses and investigations for non-standard requests; perform quality controls and dual control within Inlife Management and/or Contracting; escalate risks and process deviations proactively; provide feedback to colleagues and contribute to training schemas; participate in performance and improvement initiatives.
Seniority
Mid-Senior, hands-on IC with ownership
