Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions
Core
Develop and refine data-driven communication approaches for existing customers and derive precise customer insights to identify segments, triggers, and communication opportunities.
Role type
Senior Customer Journey Expert (Customer Insights)
Builds
Data-driven communication strategies and optimized customer engagement flows
Domain
Retail / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, Cross-channel management, Business strategy development, Analytical thinking, Stakeholder management, Presentation skills, English fluency
Responsibilities
Develop data-based communication approaches for existing customers, Coordinate with Product Tribes for consistent communication, Create performance analyses and reporting, Derive optimization measures for customer communication, Discuss results with stakeholders
Seniority
Senior, hands-on IC
