Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions
Core
Develop and refine data-driven communication strategies for existing customers and derive precise customer insights to identify segments, triggers, and communication opportunities.
Role type
Customer Journey Expert (Customer Insights)
Builds
Data-driven communication approaches and optimized customer communication flows
Domain
Retail / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, cross-channel management, business strategy development, stakeholder coordination, performance reporting, optimization planning
Preferred skills
Marketing background, analytical thinking, presentation and moderation skills, fluent English
Technologies
Data analysis tools
Responsibilities
Develop data-based communication approaches for existing customers, collaborate with data analysts to identify customer segments and triggers, coordinate with product tribe stakeholders, create performance analyses and reports, derive optimization measures for customer communication, prepare and discuss results with stakeholders
