Customer Service Analyst
Core
Manage order fulfillment, delivery performance, and customer communications to ensure outstanding service levels for key customers while driving operational excellence in the supply chain.
Role type
Customer Service Analyst (Supply Chain)
Builds
Operational reliability and customer satisfaction for pharmaceutical supply chain operations (via careerplan.io/jobs/REQ-10088796-1-customer-service-analyst-at-novartis)
Domain
Life Sciences / Pharmaceutical Supply Chain
Deliverable
dashboards & analysis
Required skills
Order management, Demand planning, Stakeholder management, Data analysis, Process optimization, Problem-solving
Preferred skills
Pharmaceutical industry experience, Returns management, New product launch support, AI-enabled tools usage
Technologies
Dashboards, AI-enabled tools
Responsibilities
Manage relationships with strategic customers regarding purchase orders, deliveries, and invoicing; Monitor and analyze key service metrics like On Time In Full and returns; Serve as primary point of contact for customer inquiries; Act as owner of financial and operational controls; Participate in demand planning discussions; Lead tactical initiatives for operational excellence and supply chain optimization.
