Associate Director, Access & Reimbursement - Colorado
Core
Field-based expert providing in-person or virtual education to complex healthcare accounts (academic medical institutions, integrated delivery networks) on patient access, reimbursement workflows, and product integration strategies.
Role type
Associate Director, Market Access & Patient Support
Builds
Patient access pathways, reimbursement workflows, and provider education programs for Novartis medicines
Domain
Healthcare / Pharmaceutical Market Access
Deliverable
client delivery
Required skills
Healthcare reimbursement expertise, payer policy navigation, billing and coding knowledge, claims processing, project management, problem-solving, stakeholder engagement, regulatory compliance (HIPAA), adverse event reporting
Preferred skills
Experience with centralized/decentralized systems of care, knowledge of buy-and-bill processes, familiarity with radioligand therapies (RLT) procurement and logistics
Technologies
Novartis internal systems, HIPAA-compliant data handling tools
Responsibilities
Provide face-to-face education to providers and staff on product integration and reimbursement processes; Address customer questions regarding NPC policies on ordering, payment, inventory, and returns; Analyze account reimbursement issues and identify trends to support patient access; Coordinate cross-functionally with Sales, Market Access, and Patient Support Center; Support local coverage decisions and communicate policy changes; Manage patient support programs (e.g., co-pay assistance) and track case resolution; Partner with Market Access for new site onboarding and purchase agreement completion.
Seniority
Senior, hands-on IC
