Associate Director, CRM Product Management & Business Analysis
Core
Strategic partner to CRM Product Leadership translating business priorities into scalable solutions and leading a Hyderabad-based team of business analysis and product enablement professionals.
Role type
Associate Director, CRM Product Management & Business Analysis
Builds
Scalable CRM solutions and next-generation Customer360 operating model
Domain
Healthcare / Pharmaceuticals / CRM
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product management, Business analysis, Team leadership, Requirements management, Process optimization, Backlog governance, Stakeholder engagement, Agile delivery, Change management, Talent development
Preferred skills
Healthcare/pharmaceuticals industry experience, MBA or relevant master's degree
Technologies
CRM platforms, Agile frameworks
Responsibilities
Lead and inspire a diverse team of Product Management and Business Analysis professionals; Partner with business and digital leaders to translate strategic priorities into scalable product initiatives; Champion product management excellence by establishing best practices for requirements management and delivery readiness; Drive value-focused solutions by converting complex business needs into clear user stories and acceptance criteria; Enable successful delivery through proactive prioritization and cross-functional collaboration; Build trusted partnerships across business, technology, analytics, and compliance teams; Advance digital transformation by identifying opportunities to simplify processes and enhance user experiences; Lead business readiness and change adoption efforts; Develop talent and future capabilities through coaching and mentoring; Ensure quality, governance, and compliance excellence.
Seniority
Senior, hands-on IC with team leadership