Manager - CRM Product Management & Business Analysis
Core
Lead CRM product initiatives and business analysis to deliver digital innovation solutions addressing customer and patient needs.
Role type
Manager, CRM Product Management & Business Analysis
Builds
Scalable CRM solutions and digital transformation capabilities for Novartis internal customers
Domain
Healthcare / Pharmaceutical / CRM / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Business analysis, Requirements management, Stakeholder engagement, Agile delivery, Process analysis, Backlog governance, User story creation, Change management, Team coaching, Regulatory compliance
Preferred skills
CRM enablement, Enterprise platform experience, Global stakeholder management, Healthcare/pharma domain knowledge
Technologies
Salesforce, Veeva, Marketing Cloud, Data Cloud
Responsibilities
Translate complex business needs into scalable CRM solutions, establish best practices for requirements management and backlog governance, transform requirements into user stories and acceptance criteria, facilitate stakeholder workshops and alignment, drive digital transformation by streamlining processes, support change adoption through training and enablement, mentor team members in product management and business analysis, ensure quality and compliance throughout the product lifecycle
Seniority
Manager, hands-on IC with team development responsibilities