Prozessexperte - Fokus CRM (m/w/d)
Core
International CRM expert responsible for maintaining and developing Microsoft Dynamics 365 systems to ensure precise customer care.
Role type
Senior CRM Process Expert (Microsoft Dynamics 365)
Builds
Optimized CRM processes and system landscapes for international customer support
Domain
Customer Relationship Management (CRM) / Digitalization
Required skills
Microsoft Dynamics 365, process optimization, Jira, stakeholder management, training facilitation, project management, English (fluent)
Preferred skills
Higher commercial or technical education (HAK, HTL)
Responsibilities
Analyze existing CRM processes and conceptualize optimizations, solve operational issues via Jira, gather feedback for system optimization, act as interface between business requirements and technical implementation, support team training and workshops, work on digitalization projects