CUSTOMER SERVICE REP
Core
Provide patients, clients, and the laboratory team with exceptional service over the phone, process billing claims, and analyze accounts.
Role type
Customer Service Representative (Laboratory Operations)
Builds
Billing claims and account analysis for clinical laboratory solutions
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
Phone communication, problem solving, typing (35wpm + 10-key), multi-tasking, billing analysis
Preferred skills
Medical Assistant training, specimen collection experience, data entry in production environment
Responsibilities
Answering patient and client calls, processing billing claims, analyzing accounts, explaining charges, championing safety and compliance