Customer Service Representative
Core
Provide exceptional phone service to patients, clients, and laboratory teams while processing billing claims and analyzing accounts.
Role type
Customer Service Representative (Billing & Claims)
Builds
Billing claims and account analysis for clinical laboratory operations
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
Phone communication, problem solving, typing (35wpm+), 10-key proficiency, multi-tasking
Preferred skills
Medical Assistant training, specimen collection experience, data entry experience
Responsibilities
Answering patient and client calls, processing billing claims, analyzing accounts, explaining charges, championing safety and compliance