Application Support Associate
Core
Support and advocate for Visa clients (financial institutions and vendors) by monitoring, analyzing, and resolving VOCC outages and incidents.
Role type
Application Support Associate (Incident Response)
Builds
Stability and uptime for Visa's payment transaction systems
Domain
Payments technology / Financial services infrastructure
Required skills
Incident escalation, outage monitoring, root cause analysis, communication authoring, change support, networking basics, message flow understanding, scripting (Python), log analysis, API monitoring, Linux, Unix/bash, Splunk, Grafana, Prometheus, ISO 8583
Preferred skills
Service Now, ITIL, process automation, file transfer protocols, tech industry experience
Responsibilities
Escalate incidents per guidelines, monitor and resolve VOCC outages, manage internal/external bridge stewardship, assess incident impact and author communications, support scheduled changes
Seniority
Entry-level to Mid-level, hands-on IC
