Major Incident Management Analyst
Core
Manage high-impact, high-severity incidents to minimize business disruptions and coordinate resolution with global teams.
Role type
Major Incident Management Analyst
Builds
Incident reports and knowledge base entries
Domain
Financial services / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident management, ITIL framework, communication, problem-solving, server administration basics, network troubleshooting, database concepts, cloud computing
Preferred skills
Card payment services processing knowledge, shift work flexibility, independent judgment, analytical problem-solving
Technologies
Windows, Linux, incident management systems
Responsibilities
Develop and distribute internal/external communications for incidents, manage high-severity incidents, coordinate resolution with support groups/vendors, track and close incidents in the management system, create incident reports, adhere to and suggest improvements for standard procedures
Seniority
Individual Contributor, mid-level
