Sr. Client Care Consultant
Core
Senior Client Care Consultant providing hybrid production support and shift operations leadership for Visa Acceptance Solutions, resolving complex payment issues and managing escalations for merchants and partners globally.
Role type
Senior IC technical support lead (shift operations)
Builds
Payment processing solutions and client support services for merchants, partners, and financial institutions
Domain
Payments technology and global client support
Required skills
complex payment troubleshooting, API integration support, incident management, shift operations leadership, cross-functional coordination, bilingual communication (English/Spanish), stakeholder management
Preferred skills
CyberSource platform expertise, REST API knowledge, queue management, service level optimization, Portuguese language skills, overnight/weekend shift experience
Technologies
CyberSource, REST APIs, JSON, XML, eCommerce platforms, payment gateways
Responsibilities
Troubleshoot complex payment processing and API issues; manage assigned portfolio of production support cases; serve as shift lead monitoring queue health and service levels; coordinate cross-functional response for critical escalations; provide technical guidance to clients and internal teams; support major incident management and operational bridge calls
Seniority
Senior, hands-on IC with operational oversight
