Analyst, Client Success
Core
Manage a portfolio of Pismo card issuing clients to ensure they achieve desired business outcomes, driving satisfaction, adoption, and revenue realization.
Role type
Individual contributor client success analyst
Builds
Customer success plans, operational reviews, and governance discussions for card issuing clients
Domain
Fintech / Payments / Card Issuing
Deliverable
client delivery
Required skills
Customer relationship management, technical coordination, business consulting, analytical skills, problem-solving, cross-functional team coordination
Preferred skills
Card issuing domain knowledge, API platform experience, Visa/Mastercard ecosystem familiarity, customer health program management
Technologies
Pismo platform, payment processing APIs, cloud technologies
Responsibilities
Serve as primary owner for assigned customer accounts; Drive customer satisfaction and Net Promoter Score improvements; Ensure realization of contracted product value; Coordinate between customers and internal Product/Engineering/Support teams; Build trusted relationships with operational and management stakeholders; Monitor and analyze customer performance metrics and health indicators