Configuration Consultant
Core
Manage client program configurations, support new card program installations, and resolve moderate-complexity issues for Visa's global payment network.
Role type
Senior individual contributor configuration consultant
Builds
Client payment processing capabilities and program configurations
Domain
Payments technology and financial services
Required skills
Configuration management, complex process adherence, stakeholder coordination, incident triage, root cause analysis, training delivery, technical documentation, audit compliance, billing accuracy, change management
Preferred skills
Mentoring others, leading corporate initiatives, adapting to changing environments, multi-tasking under deadlines
Technologies
MS Office (Outlook, Teams, Excel, PowerPoint, Word)
Responsibilities
Provide implementation and configuration support to assigned clients and regions; manage configuration requests for new card programs and updates; coordinate with clients and internal stakeholders on program set-up; review and analyze configuration requests for accuracy; participate in configuration calls and explain processing implications; complete configuration tasks adhering to audit requirements; provide problem-resolution support for production and testing changes; evaluate incidents and document lessons learned; review and approve team members' implementation changes; prepare and lead training for internal and external teams; develop and contribute to department processes.
Seniority
Senior, hands-on IC