Sr. Consultant, Client Success
Core
Sr. Consultant owning holistic post-sale Client Services relationships, providing operational solutions to grow clients' business and maximize value from Visa products.
Role type
Senior individual contributor client success consultant
Builds
Client success plans, operational reviews, client education materials, automated support strategies
Domain
Payments technology / Financial services
Deliverable
client delivery
Required skills
Client relationship management, operational solution design, data analysis, technical communication, strategic planning, crisis management, cross-functional collaboration, market trend analysis, client training development
Preferred skills
Trust-based partnership building, value realization planning, proactive problem solving, creative solutioning
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), automated tools
Responsibilities
Oversee implementation of new Visa products; Ensure client operational goals and success metrics are understood; Build trusted client advocate status; Drive initiatives to improve product adoption; Stay current with payment industry trends; Establish relationships with cross-functional experts; Develop client education and training materials; Lead periodic operational reviews; Act as escalation point for major incidents; Showcase operational excellence; Identify opportunities to optimize client performance; Coordinate with global/regional teams for 360-degree client view
