Consultant, Client Success
Core
Own holistic post-sale Client Services operational relationships to enable new capabilities, manage geographic expansion, and promote product adoption for Visa clients.
Role type
Senior IC Client Success Consultant
Builds
Client success plans, implementation strategies, and client education/training materials
Domain
Payments technology and financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client relationship management, success planning, data analysis, technical communication, stakeholder influence, crisis management, payment industry knowledge
Preferred skills
Client-centric mindset, proactiveness, critical thinking, project management
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Oversee implementation of new Visa products to expedite time to value; Build trusted advocate status with key stakeholders; Drive initiatives to improve client adoption of products and self-service tools; Develop client education and training materials; Lead periodic operational reviews; Act as escalation point for major incidents; Monitor client health and optimize performance.
Seniority
Senior, hands-on IC