Associate, Client Response Unit
Core
Centralized client resolution and execution specialist coordinating complex operational challenges across internal teams to drive timely resolution and improve client experience.
Role type
Associate Client Response Unit Specialist
Builds
Client resolution workflows and cross-functional alignment for payments clients
Domain
Financial Technology / Payments
Deliverable
client delivery
Required skills
Client escalation management, Cross-functional orchestration, Process improvement analysis, Stakeholder coordination, Issue tracking, Client journey documentation
Preferred skills
Account management experience, Project management experience, Payments ecosystem knowledge, Data visualization tools proficiency, Partner model understanding
Technologies
Microsoft Office (Outlook, Excel, PowerPoint, Word), Tableau, Microsoft Dynamics
Responsibilities
Coordinate complex client escalations involving multiple stakeholders, Track escalation status and risks, Document client journeys to identify friction points, Analyze recurring client pain points, Drive action items and stakeholder alignment, Escalate roadblocks to leadership
Seniority
Associate, entry-level to mid-level IC
